Requirements:

• A minimum of a Diploma or NQF Level 6 in Information Technology or related field.

• Up to 3 years’ experience in IT user support.

• Microsoft Desktop Support Administrator certification.

• MCSE – Cloud Platform and Infrastructure certification.

• ITIL Practitioner certification.

• ISO27001 Information Security Management certification.

• Experience with Microsoft Azure Cloud and Microsoft 365.

• Strong technical troubleshooting and problem-solving skills.

• Provide first-line technical support for hardware, software, and cloud-based systems.

• Troubleshoot and resolve IT issues across the organisation.

• Manage and resolve user queries end-to-end within SLA timelines.

• Perform installation, configuration, and maintenance of IT equipment and systems.

• Support onboarding by setting up equipment for new employees.

• Maintain and repair system applications to ensure usability.

• Update IT service management systems and track support progress.

• Adhere to ITIL processes and asset management policies.

• Collaborate with IT teams to resolve escalated issues.

• Provide after-hours standby support on a rotational basis.