Requirements: A minimum of 1–2 years of customer service/contact centre experience. Good verbal and written communication skills. Experience in banking/financial services or fintech (advantageous). Experience in Web/App/WhatsApp chat (advantageous). AI and Data Analytics proficiency. Responsibilities: Provide customer service on banking services and products through effective case management. Analyse and troubleshoot customer requests and queries according to company guidelines and scripts. Route calls to the appropriate department when necessary. Respond to customer requests via phone, chat, and email. Handle customer enquiries across all channels. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Capture new customer information. Identify and escalate priority issues. Follow up on customer calls when required. Document call information according to standard operating procedures. Complete call logs. Produce call reports.

Requirements: A relevant diploma or bachelor’s degree in Management Sciences or a related field. 3–5 years’ experience working within a law firm and/or professional services environment. Responsibilities: Responsible for the pitch, proposal, and tender processes. Handles reporting and tracking of relevant information/data for assigned portfolios. Oversees management and tracking of the firm’s experience. Coordinates and governs activities for firm collaboration forums (e.g., ACC, A&N, Sectors, KCP). Assists with invoice processing and purchase order requests. Maintains and manages budgets for cost centres, including travel expenses. Supports research and booking for international conferences. Provides support for key clients, sectors, and collaboration forums, including necessary research. Assists in planning and executing events and marketing campaigns. Maintains and updates CRM system, ensuring client lists and data are current.

Requirements: A minimum of 3 years of professional experience, with at least 1 year as a product owner or similar role. Experience in financial services or fintech. Experience in early-stage AI. Strong communication skills in translating between technical teams and business stakeholders. Responsibilities: Understanding AI products. Understanding failure modes, edge cases, and user trust as first-class concerns. Applying strong opinions on prioritization: what to do now, what to defer, what to kill. Ensuring that users understand what AI can and can't do. Demonstrating familiarity with core concepts: prompt engineering, RAG, LLM evaluation, ML lifecycle. Contributing confidently to architecture discussions: you don't need to build, but you need to reason about building decisions. Keeping up to date with new trends in the field as it moves fast. Shipping AI products to real users (not just internal demos).

Requirements: A Degree/ diploma in Management Sciences (FICA / KYC). Matric is essential. 5 years' experience in finance. 5 years' experience in KYC process. 5 years' experience in compliance and risk management. Experience within the legal or management consulting industry is preferred. Responsibilities: Understanding and applying all relevant regulatory and statutory requirements, such as the FIC Act and FICA. Receiving KYC, NBI, and LPA requests from the dashboard and update processing actions. Analyzing details provided on Firm questionnaires for FICA purposes using relevant sources to search and verify information. Checking to ensuring that all relevant supporting documentation has been provided. Processing confirmations of ultimate beneficial owners, PEPs, and adverse information to assess and determine the level of risk to the firm. Responding to and resolve all general and system queries related to FICA requirements promptly. Following the escalation process when dealing with high-risk clients as per standard operating procedures. Following up and resolve escalated system queries by logging requests or incidents. Monitoring alerts and reports received on an ongoing basis. Maintaining and filing documents on a central database, including engagement letters and compliance memos, accordingly.

Requirements:  A relevant degree or diploma in Management Sciences or a related field. A minimum of 3–5 years’ experience in a law firm or the management consulting industry. Responsibilities:  Provides regular and ad hoc administrative assistance as needed. Coordinates all aspects of the pitch, proposal, and tender process. Oversees legal directory and award submissions. Manages the firm’s experience records and documentation. Maintains internal documents, including CVs, client lists, boilerplates, pitch copy, and experience management forms. Assists with invoice processing and purchase order requests. Manages budgets for flights and accommodations for both local and international travel. Conducts research and arranges bookings for international conferences. Assists with reporting and data tracking tasks. Maintains and ensures the CRM system is updated with accurate client data and lists.

Requirements: A minimum of 0–1 year experience (fresh graduates encouraged). A degree or diploma in Marketing, Digital Media, Design, Business, Information Systems, or related field. Strong interest in AI adoption, automation, and marketing technology. Ability to translate standards and guidance into practical marketing workflows. Preferred: experience or interest in AI-powered creative tools (video, graphics, content generation). Strong communication, collaboration, and documentation skills. Responsibilities: Supporting the Marketing team in adopting AI tools in line with Enterprise AI Minimum Standards. Assisting in applying Minimum Standards to AI-generated marketing and creative outputs. Building and maintaining no-code and AI-assisted workflows to support campaigns, content, and reporting. Contributing to AI-enabled creative execution, including video, graphics, and digital assets. Helping with the document approved AI use cases, workflows, prompts, and best practices for Marketing. Supporting the AI Adoption & Transformation Manager in reinforcing standards and guidance. Providing hands-on support and enablement to marketing users adopting AI tools. Staying up to date with emerging AI and creative technology trends relevant to marketing.

Candidates living with disabilities will be given priority. Requirements: A minimum of a Grade 12 / Matric South African citizen Strong verbal and written communication skills Ability to communicate clearly and professionally with customers Basic computer literacy and ability to navigate multiple systems Ability to work in a fast-paced, target-driven environment Strong problem-solving and listening skills Customer-focused attitude with attention to detail Responsibilities: Handle inbound and/or outbound customer calls in a professional and courteous manner Respond to customer queries, complaints, and requests accurately and efficiently Capture and update customer information on internal systems Resolve customer issues at first point of contact where possible Escalate complex queries according to internal processes Meet individual and team performance targets, including quality and productivity metrics Maintain a high level of customer service and professionalism at all times Adhere to company policies, procedures, and compliance requirements Participate in training, coaching sessions, and team meetings