Candidates living with disabilities will be given priority.

Requirements:

• A minimum of a Grade 12 / Matric
• South African citizen
• Strong verbal and written communication skills
• Ability to communicate clearly and professionally with customers
• Basic computer literacy and ability to navigate multiple systems
• Ability to work in a fast-paced, target-driven environment
• Strong problem-solving and listening skills
• Customer-focused attitude with attention to detail

Responsibilities:

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Respond to customer queries, complaints, and requests accurately and efficiently
• Capture and update customer information on internal systems
• Resolve customer issues at first point of contact where possible
• Escalate complex queries according to internal processes
• Meet individual and team performance targets, including quality and productivity metrics
• Maintain a high level of customer service and professionalism at all times
• Adhere to company policies, procedures, and compliance requirements
• Participate in training, coaching sessions, and team meetings