Requirements: A Diploma or Bachelor’s degree in Human Resources, Management Sciences, or Social Sciences with a focus on Higher Education and Training, or any other relevant field. Microsoft Certification as a Trainer will be considered essential. Experience in the legal or professional services industries is preferred. A minimum of 5 years’ experience in training. A minimum of 5 years’ experience in systems training, specifically on Office 365. Responsibilities: Responsible for training all firm users on software applications through various formats, including in-person, online, and hybrid delivery. Identifies skill gaps and designs tailored programs, creating and updating training materials for new software releases. Plans and organizes training sessions, including onboarding for new partners and staff, and trains support teams to enhance user assistance. Uses best practices and technology to deliver effective training and maintains an up-to-date e-learning library of systems training content. Maintains detailed training records in line with standard operating procedures, evaluates and reports on effectiveness, and implements improvements as needed. Works with IT and stakeholders to align training with firm objectives and ensures content reflects current needs.

Requirements: A relevant Bachelor’s Degree in Business Management, Operations Management, or any relevant field (e.g., Customer Experience, Industrial Psychology, or Data/Information Systems). 10+ years’ experience in Financial Services Contact Centre management, with at least 5 years in a mid-to-senior leadership role. Strong knowledge of customer service metrics, tools, and technologies (Genesys Cloud experience advantageous). FAIS/RE qualification will be advantageous. Responsibilities: Implement and shape the contact centre strategy to support business growth, customer experience and customer transformation Champion digital transformation and omni-channel integration initiatives Set long-term goals, KPIs, and SLAs to ensure continuous service improvement and customer satisfaction Oversee day-to-day operations across all customer touchpoints Manage workforce planning, forecasting, and scheduling for peak performance Ensure optimal use of contact centre technologies, CRM systems, and AI/chatbot platforms Maintain compliance with industry standards, data protection regulations, and internal policies Drive improvements in CSAT, NPS, FCR, interaction ratios and other key performance indicators Monitor quality assurance programs across all channels Analyze customer feedback to identify pain points and opportunities for service enhancement

Requirements: A Bachelor’s Degree in Statistics, Mathematics, Data Science, Business Management, or any relevant field, with a strong emphasis on forecasting, analytics, and workforce/operations planning. A Genesys WFM certification/s Process/Workflow Improvement qualification (advantageous) A minimum  experience of 4 to 6 years’ in Workforce Management within a contact centre environment A minimum experience of 2+ years’ with Genesys WFM (Cloud CX, Engage, or PureConnect; cloud experience preferred over on-premise) Responsibilities: Analyze historical data and trends to produce short-term and long-term forecasts for multi-channel (voice, chat, email, etc.) contact volumes. Collaborate with business units and leadership to align forecasts with marketing, seasonal trends, and business initiatives. Create resource plans to meet forecasted demand while optimizing cost and efficiency. Design and maintain agent schedules across locations and time zones, ensuring optimal coverage and adherence to labour laws and agreements. Apply scheduling best practices within Genesys WFM (Cloud or Engage) to automate and enhance workforce deployment. Monitor service levels and staffing in real-time; take proactive steps to adjust staffing or reforecast when necessary. Coordinate with operations to respond to unplanned events (e.g., system outages, high call volumes). Generate and distribute performance reports (e.g., adherence, occupancy, forecast accuracy, SLA attainment). Deliver actionable insights and recommendations to improve forecast accuracy and scheduling effectiveness. Serve as a subject matter expert (SME) on Genesys WFM tools, driving enhancements and training initiatives. Work with IT and vendor teams to implement and optimize WFM system configurations and integrations. Partner with operations, HR, and training teams to align workforce plans with recruitment, training, and leave planning. Act as a mentor to junior WFM analysts and provide cross-functional support as needed.  

Requirements: A minimum of 8 years’ experience in marketing, including at least 3 years in a senior or leadership role A proven track record in B2B or SME-targeted marketing (fintech, banking, or SME lending experience is a bonus) Strong knowledge of digital performance marketing, content strategy, CRM tools (e.g., Salesforce, Mailchimp, Marketing Cloud, AI, Netcore Cloud), and marketing automation Strong analytical ability with confidence in working with data dashboards Experience managing agencies and leading cross-functional projects An entrepreneurial mindset with a bias toward action; thrives in a fast-paced, growth-driven environment. Responsibilities: Develop and implement the annual marketing strategy in line with business objectives Lead multi-channel marketing campaigns to drive brand awareness, customer acquisition, and retention Translate business priorities into clear marketing goals, KPIs, and tactical plans Manage (with agency) paid media (Meta, Google, LinkedIn), SEO/SEM, email automation, and conversion funnels Collaborate with Sales and Product teams to align lead generation campaigns and messaging across the buyer journey Optimise campaign performance through A/B testing, analytics, and CRM data insights Oversee the development of creative content for social media, digital platforms, email, and thought leadership Manage external agencies, designers, and freelancers to produce on-brand, high-quality deliverables Track and report on campaign performance, ROI, and funnel metrics Manage the marketing budget efficiently, prioritizing high-impact activities and reporting on spend vs. results

Requirements: A Bachelor’s degree or postgraduate qualification in Human Resources, Industrial Psychology, or a related field. A minimum of 8–10 years’ experience in Human Resources Management 10 - 15 years’ Human Resources Management experience within a professional services firm Responsibilities: Lead the alignment of HR plans with Business Services goals, acting as a key partner to Business Services leaders in driving business performance. Provide expert HR guidance across the HR value chain and ensure consistent, high-quality service delivery across all Business Services functions, championing best practices and continuous HR improvement. Ensure effective talent acquisition, retention, and succession planning processes are implemented within Business Services to cultivate a diverse and high-performing workforce. Work closely with the talent acquisition team to ensure that the right talent is brought into Business Services, ensuring that transformation targets are consistently met. Ensure that performance is effectively managed across Business Services, driving a culture of high performance, continuous feedback and performance improvement. Mentor and guide direct reports involved in HR operations. Advise on complex employee relations issues, ensuring adherence to relevant laws and regulations while fostering a collaborative working environment. Lead Business Services-specific HR projects aimed at improving operational efficiency and enhancing the overall employee experience. Cultivate and maintain strong relationships with internal and external stakeholders to support HR objectives and promote organisational success.

Requirements:  A Bachelor’s or Honours degree in Human Resources, Management Sciences, or a related field. HRP (Human Resource Professional) designation preferred A minimum of 6 years’ experience in general Human Resources 3 - 6 years’ experience in Employment Equity 3 - 6 years’ experience in Industrial Relations 3 - 6 years’ experience in Organisational Development 3 - 6 years’ experience in Employee Benefits Responsibilities:  Align HR strategy with business objectives and enhance HR’s role as a strategic partner Provide HR guidance and ensure consistent service delivery across business units Develop succession plans and manage talent retention strategies Oversee recruitment processes and drive compliance for graduate programs Facilitate performance management and monitor diversity and transformation targets Advise on employee relations and ensure compliance with laws and trends Support HR projects and recommend process efficiency improvements Maintain strong relationships with stakeholders to support HR goals

Requirements: Bachelor’s Honours degree in Management Sciences or Social Sciences, or another relevant field Minimum 10 years’ experience in Communications/Public Relations Minimum 10 years’ experience in Marketing Extensive experience in a professional services or legal services environment Experience managing a large team Extensive communications experience  Experience managing the entire marketing value chain (digital, events, comms, PR and brand) Responsibilities: Oversee the firm’s brand and reputation strategy Manage external marketing communications, including crisis communications, PR, and social media Create external marketing and communications campaigns aligned with the firm’s objectives Enhance the central marketing communications team capability to support business development with integrated campaigns Develop and implement thought leadership content and activities Manage digital channels and shape social media strategy Collaborate with BD managers on positioning and messaging for practice and sector groups Develop procedures for effective collaboration between Marketing Communications and Business Development Partner with Knowledge Management to create client and market-facing materials such as handbooks, updates, and training Lead improvement of marketing materials such as capability statements, pitch templates, deal lists, website and press content Plan and coordinate the firm’s annual communications schedule Set communication goals and requirements for sectors, practice groups, and product/service offerings