Requirements:

• Matric certificate.
• Relevant diploma, certificate, or completed training in Fraud Risk Management.
• 2–3 years’ experience in a Fraud Risk environment, particularly in call centre and shift-based operations.
• Strong knowledge of various banking products and services.

Responsibilities:

• Carefully analyze alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers to detect and prevent fraud (this includes all fraud types).
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers, and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
• Ensure that laid-down procedures are always followed.
• Ensure all high-risk or unusual activity is escalated to management immediately.
• Always escalate any errors or deviations from procedure to a team leader or manager immediately.
• Using the company’s assets, such as the telephone, emails and printers, amongst others, in a responsible manner, without abusing or causing malicious damage to the company’s assets and systems.